Donkey Support Widget

Donkey Support Widget integrates web-based live chat with Discord and Slack, enabling customer success teams to manage inquiries via platform-native threads. The system automates communication continuity by bridging messaging gaps through fallback email notifications.

• Supports cross-platform replies from Slack, Discord, and Telegram.
• Automates email follow-ups for missed notifications to retain users.
• Provides a unified interface for web and Discord-based support communities.
• Focuses on workflow automation for streamlined customer messaging.

Ideal for: Community Managers and Customer Success Teams who need to manage live chat inquiries directly within their existing Discord or Slack workspaces.