Mercury.ai – Conversational AI Platform

Mercury.ai is a leading Conversational AI platform from Germany, built for companies and enterprises that want to automate customer interactions across all messaging channels. Always with full control, precision and compliance. The SaaS platform combines Generative AI and structured dialogue flows, enabling scalable, brand-consistent communication and measurable service efficiency. With Mercury.ai, companies automate up to 80-90% of standard inquiries, reduce waiting times, and increase customer satisfaction while keeping human agents available for complex cases. No-Code Design & Full Autonomy Business teams can design, manage, and optimize chatbots without IT dependency. The intuitive no-code environment allows complete control over dialogues, workflows, and tone of voice. Mercury.ai integrates seamlessly into websites, intranets, and messaging apps like WhatsApp, Instagram, and Microsoft Teams. Knowledge-based Generative AI Unlike general GPT models, Mercury.ai delivers precise answers based solely on verified internal content. Each response is traceable to an approved knowledge source, ensuring factual accuracy and legal compliance. Dynamic knowledge sources can be activated or excluded in real time, allowing tailored experiences for different user groups. Enterprise-grade Security & Hosting in Germany All data is processed exclusively in ISO-27001-certified data centers in Germany. The platform is fully GDPR-compliant and independent of U.S. providers. “Privacy by Design” and optional two-factor authentication guarantee data sovereignty and auditability. Integration & Process Automation Through powerful APIs and workflow integrations, Mercury.ai connects directly to CRM, ERP, and shop systems. Use cases range from self-service support and HR communication to product advice and eCommerce automation (returns, order tracking, invoice retrieval). Analytics & Continuous Optimization Built-in analytics visualize customer intent and conversation performance in real time. Teams identify trends, optimize content, and continuously improve customer experience and efficiency. Key benefits • Automate up to 90% of standard inquiries • Seamless human handover via live-chat inbox • Fast setup and easy integration into existing systems • GDPR-compliant hosting in Germany – no external dependencies • Insight-driven optimization through conversational analytics Trusted by brands like Volkswagen Bank, Nestlé, and Maggi, Mercury.ai helps companies scale communication without losing quality or control. Learn more: www.mercury.ai