What does the Customer Support signals lens show?

It shows how AI assistants, crawlers, and humans are discovering products in Customer Support on PeerPush, including rising challengers and which AI engines are picking up products in this space.

How is Customer Support momentum measured?

Momentum is measured by week-over-week growth in detail views, clicks, and AI agent results for products in Customer Support, published only when distinct-visitor counts clear the k-anonymity floor.

How often is the Customer Support signals data updated?

The Customer Support signals refresh on a rolling schedule, with short windows recomputed every few minutes and longer windows on slower cycles.

Is the Customer Support signals data free to view?

Yes. The Customer Support signals are free to view on the public tier, with deeper history and detail available on Pro.

Customer Support signals

Name: Customer Support signals
Creator: PeerPush
License: https://peerpush.net/terms

Search demand

How often on-site searches surfaced Customer Support products in the top results.

50+× real searches surfaced Customer Support this week

New-entrant attention

How much discovery attention fresh launches are winning in Customer Support. Last 7 days.

17.7% of Customer Support discovery attention goes to newcomers

Fresh launches make up 3.6% of the products winning discovery attention in the last 7 days.

New-entrant momentum

Whether fresh products are joining Customer Support faster than the week before.

New entrants are accelerating in Customer Support

+71%

Switcher pressure

How much alternative-shopping demand is flowing toward what Customer Support products challenge. Last 7 days.

Heavy+11%

Heavy alternative-shopping demand - many people are actively researching incumbents here. Demand is rising week over week.

Who this serves

The audience mix across Customer Support products - which audiences this space serves most.

Active conversation in this space

Distinct people reviewing and discussing Customer Support products. Last 7 days.

people actively reviewing and discussing

Pricing mix

How Customer Support products are priced. Helps buyers know what to expect.

Freemium40%
Subscription40%
Paid10%
Free8.8%
One-time1.3%

Platform availability

Where Customer Support products are available - Web, mobile, CLI, MCP, etc.

Market concentration

How concentrated discovery attention is across Customer Support products. Last 7 days.

45 / 100

consolidating

FragmentedConsolidated

Customer Support is consolidating - a handful of products are capturing a growing slice of attention.

Herfindahl index: 93.2 / 10,000

AI engines discovering Customer Support

Top 5

The AI engines most active on Customer Support products, led by Meta AI. Last 7 days.

Meta AI
55.2% share
ChatGPT
21.1% share
ByteDance
6.7% share
TikTok
6.7% share
OpenAI Search
4.1% share

Device mix

How Customer Support gets discovered: desktop vs mobile. Last 7 days.

Desktop86.5%
Laptops and desktops
Mobile13.5%
Phones and tablets

Rising audiences

Top 3

The audiences gaining AI attention fastest among Customer Support products this week. Click to dig in.

Explore signals by lens

Slice AI activity by what products do, who they serve, where they run, and which AI is surfacing them.

Use cases

What AI keeps recommending products for.

Browse all use cases

Audiences

Who the most-surfaced products are built for.

Browse all audiences

Platforms

Where products ship - web, mobile, CLI, MCP.

Rising categories

Top 3

The categories gaining AI attention fastest among Customer Support products this week. Click to dig in.

Use cases

Audiences

Platforms

Frequently asked questions

What does the Customer Support signals lens show?

How is Customer Support momentum measured?

How often is the Customer Support signals data updated?

Is the Customer Support signals data free to view?

How we count AI traffic

Use cases

Audiences

Platforms