Amalga helps you break the broken loop in contact centers by optimizing your talent lifecycle. You can hire the right agents, accelerate onboarding, and coach proactively using advanced voice AI roleplays. The platform empowers high-performance customer service teams to improve efficiency and service quality through automated training and performance monitoring.
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I run a contact center and I know how important being prepared is for both the agents and the business. Well implemented. Easy to use. Roleplay and insights works great. I went through SmartHire demo and can definitely see using it.
Comments (7)
This tool is amazing
neat
very clean UI - what a great solution for effective agent onboarding🙌
good stuff. really comprehensive website
Great job !!! Reaching out to see how we can use it for our business at scale.
I run a contact center and I know how important being prepared is for both the agents and the business. Well implemented. Easy to use. Roleplay and insights works great. I went through SmartHire demo and can definitely see using it.
Really easy to use. Loved the real time conversational roleplay. The insights are quite thorough. Well done.