Lodgestory
Unify your customer engagement in one omnichannel inbox
Details
Zendesk
About Lodgestory
Lodgestory is an omnichannel customer communication platform designed to simplify your support and engagement workflows. You can unify various communication channels, including WhatsApp, Instagram, Email, SMS, Calls, VOIP, AI Agent and AI Voice, into a single, centralized inbox. The platform enables you to build automated bots and streamline workflows, helping you deliver exceptional customer experiences at scale by managing all interactions from one place.
Product Insights
Lodgestory integrates diverse communication channels like WhatsApp, VoIP, and AI agents into a unified web and mobile interface. This freemium platform enables customer success teams to automate workflows and manage cross-channel engagement from a single inbox.
- Supports diverse communication modes including SMS, Instagram, VoIP, and AI Voice.
- Offers a freemium pricing model starting at $0 for entry-level access.
- Available across multiple platforms including Web, Mobile, API, and CLI.
- Enables automation through the creation of custom bots and AI agents.
Ideal for: Lodgestory is designed for customer success teams, small businesses, and startups needing to consolidate omnichannel support and AI automation into one workspace.
Lodgestory serves as an alternative to established support and communication tools like Zendesk, ZenCall, and Crmpli.
Screenshots
Reviews (14)
Average 4.7 out of 5
Based on 14 reviews
Amazing solution, have helped a lot to ease out my communication channels issue
Lodgestory looks like a smart and practical tool for team communication. I like how it focuses on keeping things organized and easy to follow. Great idea! :)
Thank you!
Lodgestory stands out for its true omnichannel inbox, bringing WhatsApp, Instagram, email, SMS, voice, and web chat into a single workspace—this is genuinely powerful because teams can see full conversation history regardless of channel, speeding up response times and improving context. The AI agent capability, which can auto-resolve up to 70% of queries, is a major efficiency driver—reducing support workload while maintaining consistent, knowledge-backed responses.
This is very cost beneficial for this and useful. Have been using this for while and have faced no issues so far.
This has helped my business manage multiple channels at once.
Their automation works magic and bot flow is amazing. I would recommend this product for sure.
Comments (27)
this looks interesting, its not my issue yet, but i hope it is one day soon...saving for when i am ready!
This is so convenient. Congratulations
Congratulations.
Congratulations
Just signed up
How does ur pricing work?
greatly great
Great idea
How doed this work
Unifying WhatsApp, Instagram, email, and voice into one inbox is genuinely useful. The AI agent layer on top makes it even more powerful for teams handling high support volumes.
This seems interesting, what else it can do for my business
seems promising, would definitely try it for my business!
My agents make a mess while replying to my clients. Do you have any solution for that?
The product looks interesting because it offers multiple things in the same dashboard, so we don’t need to switch between 2–3 screens. I would like to take a demo
congratulations on launch!
Hi, want to know more about the product?
Softphone available?
How does the analytics look like? Does it have Reporting dashboard? export of tickets?
Give free trial for calls!
Well done guys!!
Looks a bit complicated as there are just too many things to offer. But feels more polished and well thought out than AI generated slop.
I think the USP is this lets people send mass messages as well as communicate on a Chat from the same tool. Looks cool
Bot builder looks interesting. Tried something similar with Gupshup but they didn't had AI Agents within bot flow.
Concept looks brilliant, there free plan would help to explore more on this
Will try it out for our platform. AI response is interesting.
Calling and Chat in the same inbox. Great product for consumer facing companies.
The free webwidget is tempting specially when dedicated companies like chatra, crisp etc charge a bomb for it