RetentionCheck

Cancel feedback piles up in Stripe. In email replies. In CSVs you keep meaning to read. Nobody on the team has time. You're the founder, the CS, the eng lead, and Friday afternoon is already gone. RetentionCheck reads the pile. Paste cancellation feedback, or connect Stripe, and get back: - A Churn Health Score, 0 to 100, letter grade A through F - Top 5 to 8 churn drivers, ranked by severity, scored for confidence - Direct customer quotes backing every insight (no fabrication) - A 1-paragraph priority action: the one thing to fix this week That's it. No dashboard maze. No 14-day onboarding. Paste at /try, hit analyze, get the score in 30 seconds. No signup required for the free tier. Why it exists. Most retention tools are built for mid-market companies with a head of CS. They expect a tagging taxonomy, a survey infrastructure, and a quarterly review cadence. Solo SaaS founders at $5K to $50K MRR don't have any of that. They have a Stripe account, a Gmail inbox, and 200 raw cancel reasons they've been ignoring because reading them feels worse than not reading them. RetentionCheck is the bridge. It works on raw, messy input. Plain text. CSVs with no schema. Forwarded emails. Stripe cancellation events pulled directly via Stripe Connect. Intercom conversations tagged "churn." Typeform exit-survey responses. The model normalizes everything and grades it like a report card. How the score works. Every analysis starts at 100. Each insight deducts points based on severity: critical -20, high -12, medium -6, low -2. Floors at 0. Grades: A+ at 90, A at 80, B at 65, C at 50, D at 35, F below. The math is published. Re-run it on next month's feedback and you'll see the score move. That's the loop. Fix the priority action, watch the grade improve, prove retention work mattered. What's different from asking Claude or ChatGPT directly. Two things. First, RetentionCheck pulls real customer quotes back to each driver, so you're not arguing with an AI summary, you're reading what customers actually said. Second, it ranks drivers by confidence based on how many responses cluster around each theme. A driver mentioned twice in 100 responses won't outrank one mentioned 40 times. Plain LLM prompts blur that signal. RC keeps it sharp. Free tier. /try runs on Claude Haiku, no signup, IP-rate-limited. Three analyses per month on the authenticated free tier. CSV and JSON export included. The Churn Health Score is on every plan, paid and free. Pro. $99/mo or $950/yr (Founder), $249/mo or $2,390/yr (Pro). Unlimited analyses, multi-Stripe-account support, weekly auto-refresh digest from connected Stripe data, PDF and shareable links, trend tracking across runs, Slack alerts, priority support. Annual is 20% off monthly. For developers. RetentionCheck also ships as an MCP server: @retentioncheck/mcp-server on npm. Install it once, run churn analysis from inside Claude Code, Claude Desktop, Cursor, or Zed. Five tools: analyze_churn, analyze_stripe_churn, analyze_sql_churn, investigate_churn, get_example_analysis. Bring your own ANTHROPIC_API_KEY. Anonymous telemetry, opt-out via env var. Public proof. Every week we run RetentionCheck on real, public complaints about real SaaS products. Cursor, Linear, Calendly, Zoom, Slack, HubSpot. Scores, drivers, quotes, the works. The leaderboard at /grade is live. Submit your own company and get a public grade page with a dofollow backlink and an embeddable score badge. Built by Brian Farello. Spent years running CX ops at Stereo, where he cut 2,000+ weekly support tickets at the root and grew CSAT from 71 to 95. RetentionCheck is the tool he wished he had at every previous role, finally pointed at the right audience: solo founders who don't have a CS team and aren't going to hire one this year. Who it's for: - Indie SaaS founders, $5K to $50K MRR, Stripe-based - Bootstrapped teams without a CS hire - Solo devs who want a churn answer in 30 seconds, not a 6-week consulting engagement - Anyone who keeps a tab open on Stripe Subscriptions and has thought "I should really read these" Who it's not for: - Series B+ companies with a head of retention (use Gainsight, Vitally, Catalyst) - Teams with a tagged exit-survey pipeline and quarterly QBRs - Anyone allergic to AI in the loop (it's Claude end to end) Try it free at retentioncheck.com/try. No card, no signup, 30 seconds to a score.