Stramik

Announcing Our New “News” Feature — Keep Your Customers in the Loop Like Never Before! We’re excited to introduce our brand-new News feature — a simple yet powerful way to post exciting updates and deliver them directly to the front row of your customers’ attention. With the new News tab integrated into your chat widget, you can now instantly share announcements, product launches, service updates, special promotions, or any message you want your customers to see — all in one convenient and engaging spot. Customers love to stay connected with the brands they use and trust. The “News” or “Recent Updates” section is often one of the first places they look when visiting your site or opening your chat widget. Now, instead of relying on email blasts or social media posts that might get lost in the shuffle, you can communicate updates right where your customers are already engaging — inside your chat system. Whether you’re rolling out a new feature, announcing limited-time deals, sharing important maintenance notices, or celebrating milestones, our News feature helps you keep your audience informed in real time. Best of all, it’s easy to update — post once, and every visitor will instantly see what’s new. Why You’ll Love It: ✨ Instant visibility: Put your most important updates front and center. 📣 Engage customers directly: Reach users the moment they open your chat widget. ⚡ Simple management: Add, edit, or remove updates in seconds — no coding required. 💬 Stay transparent: Keep your customers informed about new releases, service status, and company news. With the News feature, you’re not just sharing information — you’re creating stronger, more transparent communication between your brand and your audience. Start posting your first update today and turn every visitor interaction into an opportunity to inform, excite, and connect.

Knowledgebases are now live! Host your own Knowledgebase with Stramik available now to Ultra & Enterprise Tier Organizations! Create easy-to-navigate categories and rich text articles showing common and helpful pieces of information to your organization. It also allows the ability to add a KB search box right on your website widget! No results? It gives the customer instant ability to start a conversation, reducing churn and lost connections with visitors. AI Integration Building a knowledgebase also feeds your AI! All information added to the Knowledgebase will fuel your AI chatbot- no need for separate snippets! Beautiful Branding Match your site's style with our powerful branding capabilities within the Knowledgebase! Colors, logos, and backgrounds are all within your control!

Link your Shopify store to your Stramik organization to instantly plug into it! Available on Ultra and Enterprise tiers, customers can now communicate directly with the AI about order status, tracking, refunds, product information, and more! All come with seamless agent escalation if need be as well. All tiers include the embed code and instructions to embed the Stramik chat widget onto your Shopify store page for communication regardless of tier. View your integrations now and get started with capable AI support by visiting your Integrations tab within the agent dashboard and connect with one click! Contact our team for help if you need any assistance getting started or configuring!

Thank you everyone for the support and upvotes! We are eager to continue rolling out new features! Rest assured, according to the website our iOS app is nearing completion and we hope to have that released within the extremely near future! Please let us know about your experiences so far with Stramik and if there are any usability features you hope to see! What's your favorite feature so far and what do you think we can improve?

Enjoy 50% off all plans for startups less than two years old. Simply sign up for our free forever plan and reach out to us to have the discount assigned to your organization prior to upgrading!

A public-facing knowledgebase portal with WYSIWYG (no code) article posting has been officially planned to go live within the next two weeks for our Enterprise plan users!