Stramik

We just rolled out Slack integration inside Stramik.com, and it’s something our customers have been asking for. You can now send real-time notifications from your support workspace straight into Slack so your team stays in the loop without living inside the dashboard all day. Get alerts for new conversations, AI escalations, CSAT responses, agent assignments, new contacts, closed chats, and more. You choose which events trigger notifications and exactly where they’re delivered. The goal is simple: faster awareness and better response times. Notifications are clean, easy to read, and formatted so your team can quickly understand what’s happening and jump in when needed. Whether you want high-level activity updates or detailed operational visibility, Slack integration helps keep everyone aligned and ready to act without interrupting their normal workflow.

At Stramik, we’re excited to announce our new integration with Zapier, giving our customers the ability to seamlessly connect their conversations and customer data with thousands of other apps—no code required. This launch represents a major step in our mission to help brands proactively engage website visitors while keeping their workflows streamlined, automated, and fully aligned with the tools they already rely on. Through Zapier, we now support powerful automation triggers including New Conversation Started (when a new chat session is created), Conversation Closed (when a conversation status changes to closed), AI Escalated to Human (when AI hands off to a live agent), New CSAT Response (when a customer submits a satisfaction rating), New Contact Created, and New Customer Message (perfect for CRM syncing and activity logging). These webhooks make it easy to automatically route leads, notify teams, update CRMs, track customer satisfaction, and trigger follow-up workflows in real time. With this integration, we’re making it even easier for businesses to eliminate manual data entry, respond faster, and build proactive engagement systems that drive measurable results. Stramik has always focused on delivering a beautifully customized, brand-matched customer experience—now, with Zapier, we’re extending that experience directly into the rest of your tech stack.

We’ve rolled out a redesigned Live Visitors Map focused on speed, clarity, and real-time engagement. The interface has been refined to surface the most important visitor information without clutter, making it easier for your team to monitor activity and take action immediately. What’s New Live Updating Visitor Map Visitor activity now updates in real time, giving you an accurate, moment-to-moment view of who’s on your site and where they’re coming from. No refresh needed. Condensed Visitor Information We’ve streamlined how visitor details are displayed to prioritize the data that matters most. The result is a cleaner layout that helps your team quickly identify high-value opportunities without digging through unnecessary information. Dark and Light Mode Compatibility The Live Visitors Map now fully supports both dark and light modes, ensuring a consistent, polished experience across your workspace settings. Interactive Hover Cards with Instant Chat Hover over any visitor on the map to view a detailed info card. From there, you can start a conversation instantly, reducing friction and allowing your team to engage at the right moment. This update is designed to make the Live Visitors Map more than just a visual tool. It’s now a faster, more actionable way to monitor traffic and proactively connect with visitors while they’re still active on your site.

We’re excited to launch In-Chat CSAT Surveys: A new way to capture customer satisfaction directly inside your Stramik conversations, right when they end. Surveys are shown automatically when a conversation is closed, allowing customers to quickly rate their experience using a simple, emoji-based scale. No emails, no redirects. Just fast, contextual feedback while the interaction is still fresh. Fully Customizable Surveys Stramik gives you full control over how your CSAT survey appears, including: Custom survey title and description Editable submit button and thank-you message Optional or required written comments Custom placeholder text for feedback This ensures the survey feels native to your brand and chat experience. Built-In CSAT Analytics All responses roll up into Stramik’s CSAT analytics dashboard, where you can track total responses, average ratings, satisfaction percentage (4–5★), and written feedback. Data can also be exported via CSV for deeper analysis. Smart Low-Rating Follow-Ups For lower scores, an optional follow-up prompt encourages customers to share more details, helping teams turn negative experiences into actionable insights. By bringing CSAT directly into the chat, Stramik makes it easier to understand customer sentiment, improve support quality, and continuously refine the customer experience, all from one unified platform.

Enhance your widget with a polished, real-time system status display that pulls live data directly from your organization’s Instatus.com page and presents it in a clean, stylized format that blends seamlessly into your site's branded widget. The integration mirrors Instatus’ familiar color codes and labels, making it instantly recognizable and easy for visitors to interpret at a glance. With AI-driven context layered on top, customers can receive intelligent summaries or quick explanations of any incidents without digging through technical details. This gives your users immediate visibility into infrastructure health, along with a direct path to your downtime updates page for deeper insight, keeping them informed, confident, and connected. Available to Pro+ Tiers! Add it to your organization's today with one step!

Launch CSAT surveys (or any type for that matter) using our newly released Surveys function available to Ultra and Enterprise tier organizations! Ratings, questions, textbox answers, and more! Configure by random or page rules! Reach out to us on the site for a free week upgrade to any tier you like, now until Dec. 31st 2025! Try out our top features and take Stramik for a spin to engage your website's visitors during the busy holiday season!

We are pleased to announce that the ChatGPT-5.1 family is now live within Stramik and available for use! With no pricing increases, we're happy to deliver this updated model at the same previous pricepoints that GPT-5 was available at. OpenAI has unveiled GPT-5.1, delivering faster, more natural conversations and significantly improved reasoning — powered by two new variants, Instant and Thinking — plus expanded support for personality tuning, multimodal understanding, and adaptive reasoning. Designed to feel “more helpful and more human,” GPT-5.1 brings major gains in speed, clarity, and accuracy for customer support, automation, and knowledge workflows. GPT‑5.1 Adaptive Thinking (What we use): GPT's most advanced reasoning model, now easier to understand and faster on simple tasks, more persistent on complex ones. Additionally Available: GPT-5.1 Mini excels at high-volume, cost-efficient classification and routing. GPT-5.1 Codex specializes in code generation, automation, and technical workflows.

Stramik has unveiled its new “AI Bar,” a sleek, modern interface designed to make AI interaction faster and more intuitive than ever. The AI Bar provides users with a clean, compact space to ask quick questions, while a set of customizable action buttons above it delivers instant answers to common queries with a single click. Built with a contemporary aesthetic and fully customizable color options, the AI Bar seamlessly blends into any website’s design, offering both beauty and usability. With this launch, Stramik continues to push forward in making AI tools effortlessly accessible for businesses and users alike.

We’re excited to announce that our new iOS app, Stramik, is now live on the Apple App Store! (https://apps.apple.com/us/app/stramik/id6748674977) The Stramik app was built to help support teams stay connected with their customers wherever they are. From your phone or tablet, you can monitor live website visitors, start chats instantly, and manage customer contacts — all in one clean, mobile-friendly interface. We’ve also added push notifications, so you’ll always know when a visitor needs help or a new message comes in. The app focuses on fast, real-time communication and on-the-go engagement rather than analytics or dashboards. Stramik is available now for iPhone, iPad, and Mac (Apple Silicon) devices running iOS 17.6 or later. You can download it today and start connecting with your customers from anywhere.

Announcing Our New “News” Feature — Keep Your Customers in the Loop Like Never Before! We’re excited to introduce our brand-new News feature — a simple yet powerful way to post exciting updates and deliver them directly to the front row of your customers’ attention. With the new News tab integrated into your chat widget, you can now instantly share announcements, product launches, service updates, special promotions, or any message you want your customers to see — all in one convenient and engaging spot. Customers love to stay connected with the brands they use and trust. The “News” or “Recent Updates” section is often one of the first places they look when visiting your site or opening your chat widget. Now, instead of relying on email blasts or social media posts that might get lost in the shuffle, you can communicate updates right where your customers are already engaging — inside your chat system. Whether you’re rolling out a new feature, announcing limited-time deals, sharing important maintenance notices, or celebrating milestones, our News feature helps you keep your audience informed in real time. Best of all, it’s easy to update — post once, and every visitor will instantly see what’s new. Why You’ll Love It: ✨ Instant visibility: Put your most important updates front and center. 📣 Engage customers directly: Reach users the moment they open your chat widget. ⚡ Simple management: Add, edit, or remove updates in seconds — no coding required. 💬 Stay transparent: Keep your customers informed about new releases, service status, and company news. With the News feature, you’re not just sharing information — you’re creating stronger, more transparent communication between your brand and your audience. Start posting your first update today and turn every visitor interaction into an opportunity to inform, excite, and connect.

Knowledgebases are now live! Host your own Knowledgebase with Stramik available now to Ultra & Enterprise Tier Organizations! Create easy-to-navigate categories and rich text articles showing common and helpful pieces of information to your organization. It also allows the ability to add a KB search box right on your website widget! No results? It gives the customer instant ability to start a conversation, reducing churn and lost connections with visitors. AI Integration Building a knowledgebase also feeds your AI! All information added to the Knowledgebase will fuel your AI chatbot- no need for separate snippets! Beautiful Branding Match your site's style with our powerful branding capabilities within the Knowledgebase! Colors, logos, and backgrounds are all within your control!

Link your Shopify store to your Stramik organization to instantly plug into it! Available on Ultra and Enterprise tiers, customers can now communicate directly with the AI about order status, tracking, refunds, product information, and more! All come with seamless agent escalation if need be as well. All tiers include the embed code and instructions to embed the Stramik chat widget onto your Shopify store page for communication regardless of tier. View your integrations now and get started with capable AI support by visiting your Integrations tab within the agent dashboard and connect with one click! Contact our team for help if you need any assistance getting started or configuring!

Thank you everyone for the support and upvotes! We are eager to continue rolling out new features! Rest assured, according to the website our iOS app is nearing completion and we hope to have that released within the extremely near future! Please let us know about your experiences so far with Stramik and if there are any usability features you hope to see! What's your favorite feature so far and what do you think we can improve?

Enjoy 50% off all plans for startups less than two years old. Simply sign up for our free forever plan and reach out to us to have the discount assigned to your organization prior to upgrading!

A public-facing knowledgebase portal with WYSIWYG (no code) article posting has been officially planned to go live within the next two weeks for our Enterprise plan users!